Partner Terms & Conditions
Table of Contents
These Partner Terms & Conditions (these "Partner Terms") are a legally binding agreement between you (the "Partner", "you", "your") and GameOn Sports Services Private Limited ("GameOn", "we", "us", "our"), a company incorporated under the Companies Act, 2013, having:
- CIN: U93290UW2026PTC252581
- Date of Incorporation: 4 May 2026
- Registered Office: KH-126, Bypass Road, Shanti Shivpuri, Ghaziabad, Uttar Pradesh — 201001, India
- Email: support@gameon-india.com
- Phone: +91 88961 72818
By creating a Partner account on the GameOn Platform, accepting the GameOn Partner Onboarding Form, listing a venue or any slot on the Platform, accepting any booking, or otherwise availing of the Services, you confirm that you have read, understood, and agreed to be bound by these Partner Terms together with the Partner Onboarding Form (which includes the Commercial Schedule) and our Privacy Policy.
These Partner Terms, together with the Partner Onboarding Form, the Commercial Schedule, and any other written agreement signed between the Partner and GameOn, constitute the entire agreement between the parties in respect of the Partner’s listing and operations on the Platform (collectively, the "Agreement").
Definitions
In these Partner Terms, unless the context requires otherwise, the following terms shall have the meanings assigned to them:
Applicable Law
Means all laws, rules, regulations, circulars, notifications, judicial pronouncements, and directives applicable in India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Income Tax Act, 1961, the Central Goods and Services Tax Act, 2017, the Prevention of Money Laundering Act, 2002, and the Digital Personal Data Protection Act, 2023.
Booking
Means a confirmed reservation of a Slot at a Venue made by a User through the Platform.
Booking Value
Means the gross amount (in Indian Rupees) charged to the User for the Booking before any discounts, refunds, or fees, as listed by the Partner on the Platform.
Commercial Schedule
Means the schedule signed between GameOn and the Partner (forming part of the Partner Onboarding Form) which records the commercial terms applicable to the Partner, including the Partner Payout share, settlement cycle, and any other agreed commercial terms.
Convenience Fee
Means the fee, if any, charged by GameOn to the User per Booking.
Partner Payout
Means the amount payable by GameOn to the Partner in respect of completed Bookings, calculated as set out in the Commercial Schedule.
Partner Onboarding Form
Means the form (electronic or physical) signed or accepted by the Partner at the time of joining the Platform, which records the Partner’s identity, Venue details, Commercial Schedule, KYC, and bank settlement details.
Platform
Means the GameOn website at www.gameon-india.com, the GameOn mobile applications on Google Play Store and Apple App Store, the GameOn partner dashboard, and any related services operated by GameOn.
Services
Means the booking facilitation, payments, communications, partner dashboard, marketing, and related services provided by GameOn on the Platform.
Slot
Means a time-bound, sport-specific reservation block at a Venue made available by the Partner on the Platform.
User
Means an individual who registers on the Platform as a player and makes Bookings.
Venue
Means each sports ground, turf, court, field, academy, or facility listed by the Partner on the Platform.
GameOn’s Role as an Intermediary
GameOn is a technology platform that connects Users with Partners. We facilitate Bookings, payments, and communications between Users and Partners. We are not the operator of any Venue. Each Venue is owned and operated by the Partner.
The condition of the Venue, the quality of the playing surface and equipment, the conduct of Venue staff, the accuracy of Slot availability, and the conduct of activities at the Venue are the sole responsibility of the Partner.
GameOn qualifies as an "intermediary" under Section 2(1)(w) of the Information Technology Act, 2000 and is entitled to the safe-harbour protections of Section 79 of that Act, subject to compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Nothing in these Partner Terms shall be construed as creating a joint venture, partnership, employment, franchise, agency, or fiduciary relationship between the parties. The Partner remains solely responsible for the legal, regulatory, and operational status of the Venue. GameOn does not own, lease, operate, manage, supervise, insure, or otherwise control any Venue.
Onboarding & Eligibility
3.1 Eligibility Requirements
To list a Venue on the Platform, the Partner must meet the following criteria:
- Be an individual aged 18 or above, or a duly constituted firm, company, trust, society, school, club, or institution;
- Be the lawful owner, lessee, licensee, or authorised operator of the Venue, with sufficient right to receive and accept Bookings for the Venue;
- Hold all licences, permissions, no-objection certificates, fire safety clearances, and approvals required under Applicable Law to operate the Venue;
- Have a valid Permanent Account Number (PAN) issued in India;
- Have a valid bank account in India, held in the legal name of the Partner;
- Hold a GST registration where the Partner's annual turnover crosses the GST registration threshold under the Central Goods and Services Tax Act, 2017, or has otherwise opted to register; and
- Not be barred from contracting under any Applicable Law.
3.2 KYC Documentation
At onboarding (and thereafter, on request), the Partner shall provide the following documents:
3.3 Verification
GameOn may verify the documents provided through publicly available registries (including the MCA, the GST portal, PAN verification utilities, and UDISE+ for schools), through site visits, or through third-party verification agents. The Partner consents to such verification.
3.4 Acceptance
GameOn reserves the right, in its sole discretion, to accept, reject, or delay onboarding any Partner, or to require additional documents or information. Listing on the Platform is at GameOn's discretion and creates no obligation to accept further Venues from the same Partner.
Listing, Content & Slot Availability
4.1 Listing Accuracy
The Partner shall provide accurate, current, and complete information about the Venue, including:
- Venue name, address, GPS location, accurate locality and city tags;
- Sports supported and surface type (e.g., turf, wood, synthetic, grass, concrete);
- Slot timings (open and close), Slot duration (e.g., 60-min / 90-min blocks), and blocked slots;
- Pricing for each Slot and sport;
- Amenities (lighting, parking, changing rooms, washrooms, drinking water, equipment rental, food/beverage availability);
- Cancellation policy (if more lenient or stricter than the Platform default);
- Rules of conduct at the Venue (footwear, ball type, equipment, alcohol, smoking, age limits);
- Photographs of the Venue.
4.2 Partner Controls Pricing
Pricing of Slots at the Venue is set by the Partner. GameOn does not unilaterally set, edit, or override the Partner's listed pricing. The Partner may revise its pricing in the partner dashboard at any time, subject to such revision not affecting Bookings already confirmed at the previous price.
4.3 Slot Availability Obligations
Once a Slot is listed on the Platform as "available," it constitutes a firm offer by the Partner to accept Bookings for that Slot. The Partner shall:
- a.Maintain accurate, real-time Slot inventory in the partner dashboard;
- b.Honour every confirmed Booking made through the Platform during the booked time, on the booked date, at the booked Venue;
- c.Not list a Slot for parallel sale through any other channel without removing it from the Platform inventory in real time (to avoid double-bookings);
- d.Inform GameOn at the earliest of any Venue closure, maintenance window, weather disruption, or other event that affects Slot availability.
4.4 Content Licence to GameOn
The Partner grants GameOn a non-exclusive, royalty-free, worldwide, sublicensable, perpetual licence to use the Venue name, address, photographs, videos, descriptions, ratings, and Slot information for purposes of listing the Venue on the Platform, marketing the Platform and the Venue, aggregated reporting, and other reasonable purposes connected with the operation of the Platform. The Partner represents that it has all rights necessary to grant this licence and that the content provided does not infringe any third-party rights.
Bookings, Cancellations, Refunds & No-Shows
5.1 Booking Confirmation
A Booking is confirmed when (a) the User has successfully paid the Booking Value (and any applicable Convenience Fee) through the Platform, or (b) the User has committed to a "Cash at Venue" Slot through the Platform (where applicable), and (c) the Partner has not actively declined the Booking within any applicable acceptance window.
5.2 Standard Cancellation Policy
Unless the Partner has published a different cancellation policy on the Venue listing (which GameOn may approve in writing), the following standard policy applies:
| Time of Cancellation (before Slot start) | Refund of Booking Value (to User) | Refund of Convenience Fee |
|---|---|---|
| 24 hours or more | 100% | 0% (non-refundable) |
| 12 to 24 hours | 50% | 0% (non-refundable) |
| Less than 12 hours | 0% | 0% (non-refundable) |
| No-show | 0% | 0% (non-refundable) |
5.3 Partner Payout on Cancelled Bookings — IMPORTANT
The Partner Payout is calculated and earned only on completed Bookings. If a Booking is cancelled by the User (irrespective of whether the User receives a partial or full refund), or by the Partner, or by GameOn for any reason set out in these Partner Terms, no Partner Payout shall accrue or be payable for that Booking. The Partner expressly acknowledges that:
- The Partner Payout is conditional upon a Booking being completed;
- Where a Booking is cancelled before completion, the Partner shall not be entitled to any share of the Booking Value paid by the User, even if the User has been charged a cancellation fee; and
- Any cancellation fee retained from the User (e.g., the 50% retained when the User cancels within 12-24 hours under §5.2) shall be retained by GameOn to cover the cost of processing the cancellation, payment-gateway fees, and operational handling. GameOn may, at its discretion, share such retained amounts with the Partner under a separate written agreement.
5.4 No-Shows
Where the User does not arrive for a confirmed Booking ("No-Show"), the Booking is treated as completed for Partner Payout purposes, only if the Partner reports the No-Show through the partner dashboard within 24 hours of the original Slot start time and provides reasonable proof (e.g., photographic, CCTV, or attendance records on request).
5.6 Rescheduling
A User may reschedule a confirmed Booking to a different Slot of the same Venue and same sport, up to 6 hours before the original Slot start, subject to availability and any administrative fee notified on the Platform.
5.5 Partner-Initiated Cancellation
If the Partner cancels a confirmed Booking — for any reason including but not limited to weather, maintenance, double-booking, force majeure, or non-availability — the Partner shall:
5.7 Cash at Venue
Where the Partner has opted to offer "Cash at Venue" Slots, the User pays the Partner directly at the Venue at the time of play. GameOn does not process the payment and does not earn the Partner Payout share on such Slots, unless otherwise agreed in the Commercial Schedule (e.g., a flat per-Booking handling fee). The Partner is solely responsible for collection of Cash at Venue payments, and for handling tax obligations on those payments.
Commission, Convenience Fee, Settlement & Taxes
6.1 Commission and Partner Payout
The percentage of the Booking Value paid to the Partner (the "Partner Payout") and any other commercial fees are recorded in the Commercial Schedule of the Partner Onboarding Form. The Commercial Schedule is binding on both parties and forms an integral part of the Agreement. Neither party shall vary the Commercial Schedule except in writing and signed (electronically or physically) by both parties.
6.2 Convenience Fee
GameOn may charge each User a Convenience Fee in respect of each Booking, in an amount disclosed to the User on the payment screen before the User confirms the Booking. The Convenience Fee is GameOn's revenue and forms no part of the Partner Payout calculation.
6.3 Settlement Cycle
GameOn shall settle the Partner Payout for completed Bookings on the cycle set out in the Commercial Schedule via electronic bank transfer (NEFT/IMPS/RTGS/UPI). A detailed settlement statement will be available on the partner dashboard.
6.4 Goods and Services Tax (GST)
- a. The Booking Value listed by the Partner shall be inclusive of all applicable GST on the supply of the venue service by the Partner.
- b. The Partner is solely responsible for collecting, remitting, and reporting GST on the venue service supplied to the User.
- c. GameOn shall raise its own tax invoice on the Partner in respect of the commission / platform fee earned by GameOn.
- d. The Partner shall provide GameOn with a copy of its GST registration certificate at onboarding.
6.5 Tax Deducted at Source (TDS)
The Partner acknowledges that GameOn is an "e-commerce operator" under Section 194-O of the Income Tax Act, 1961, and must deduct TDS at the prescribed rate:
GameOn shall deposit the TDS with the central government and issue Form 16A / TDS certificates to the Partner.
6.6 Payment & Processing Fees
Payment-gateway charges, payment failures, refunds, chargebacks, and similar processing costs are borne by GameOn out of the commission fee, save where a chargeback is attributable to the Partner's conduct (e.g., Venue not available).
6.8 Currency
All amounts payable under these Partner Terms shall be in Indian Rupees (INR / ₹).
6.7 Promotions and Discounts
GameOn may run promotional offers or discount campaigns where the price charged to the User is lower than the Partner's listed price. In all such cases, the Partner shall continue to receive its Partner Payout calculated on the Partner’s full listed Booking Value, and GameOn shall absorb the difference.
Partner Obligations (Quality, Safety & Conduct)
The Partner is expected to deliver a high-quality experience and must adhere to the following obligations:
Honour every confirmed Booking at the booked date, time, Venue, and sport.
Maintain the Venue in a clean, hygienic, safe, and playable condition during all booked Slots.
Provide reasonable amenities as listed on the Platform (lighting, drinking water, washroom access, etc.).
Maintain qualified, courteous staff to receive Users and oversee Slots.
Comply with all laws, byelaws, fire safety norms, electrical safety norms, building codes, age-restriction rules, alcohol-licensing rules, and anti-discrimination requirements.
Treat all Users with dignity and without discrimination on the basis of religion, caste, sex, sexual orientation, place of birth, language, or disability.
Not engage in any unlawful conduct at the Venue, including but not limited to unauthorised betting, gambling, intoxicants, or commercial activity not disclosed on the listing.
Take reasonable precautions to prevent injury or harm to Users at the Venue.
Maintain such public liability insurance as is reasonable and customary for a venue of its size and nature, and produce evidence to GameOn on request.
Not list any Venue that the Partner does not own or have valid authority to operate.
Promptly notify GameOn of any closure, sale, transfer, change of ownership, accident, incident, or material change at the Venue.
Cooperate fully with GameOn in any dispute, investigation, complaint, or regulatory inquiry relating to the Venue.
Anti-Circumvention
The Partner shall not solicit or encourage Users to book outside the Platform once a User has been onboarded through the Platform. The Partner agrees not to use User data obtained through the Platform to offer the User booking services off-Platform during the term of the Agreement and for a period of 6 months thereafter.
GameOn’s Obligations
GameOn committedly undertakes to:
* GameOn does not warrant any particular volume of Bookings, revenue, or User base, and the Partner shall not have any claim against GameOn on account of low Booking volumes.
Marketing, Promotions & Partner Content
9.1 GameOn Marketing
The Partner consents to GameOn featuring the Venue, the Partner’s name, the Venue photographs, and the Partner’s authorised representative (with consent) in marketing material relating to the Platform — including but not limited to social media posts, email newsletters, press releases, paid advertisements, printed material, and the Platform itself.
9.2 Co-Marketing
GameOn may, from time to time, propose co-marketing activities (e.g., joint social media posts, tournament partnerships, ground-of-the-week features). The Partner is encouraged but not required to participate.
9.3 Featured Placement
GameOn may feature certain Venues in prominent placements on the Platform (e.g., "Ground of the Week") based on Venue quality, ratings, response time, User reviews, or other criteria. Featured placement is editorial and does not give rise to any contractual entitlement.
9.4 Partner’s Own Marketing
The Partner is free to market itself through its own channels and may reference its presence on GameOn. The Partner shall use GameOn’s branding only in accordance with guidelines provided by GameOn, and shall not represent any official endorsement by GameOn other than the listing.
Data, Privacy & Confidentiality
10.1 User Data Handling
GameOn shares only the data necessary for the Partner to fulfil a confirmed Booking — typically the User’s first name, mobile number, sport, party size, and Slot details. The Partner shall:
- a.Use the User data solely for the purpose of fulfilling the Booking and providing services at the Venue;
- b.Not share, sell, transfer, or disclose the User data to any third party;
- c.Not use the User data for marketing, profiling, behavioural tracking, or any purpose other than fulfilling the Booking, unless the User has provided separate consent to the Partner directly;
- d.Maintain reasonable security practices to protect the User data from unauthorised access;
- e.Comply with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2011, to the extent applicable.
10.2 Confidentiality
Each party shall keep confidential all information disclosed by the other party that is identified as confidential or is reasonably understood to be confidential. The obligations of confidentiality survive termination of the Agreement and continue for 3 years thereafter.
10.3 Privacy Policy
GameOn’s processing of personal data (including any data of the Partner’s authorised representative) is governed by GameOn’s Privacy Policy at
www.gameon-india.com/privacy.
Intellectual Property & Non-Exclusivity
11.1 GameOn’s IP
The GameOn name, logo, Platform, partner dashboard, and all related software/content remain the sole property of GameOn. The Partner gets a limited, non-transferable licence solely to use the partner dashboard and branding for operating their listing.
11.2 Partner’s IP
The Venue name, photographs, descriptions, and other Partner-supplied content shall remain the property of the Partner, subject to the licence granted to GameOn under §4.4.
12 Non-Exclusivity
The Partner’s listing on the Platform is non-exclusive. The Partner may list the same Venue on any other booking platform, accept walk-ins, or take direct bookings, subject to the Anti-Circumvention obligation in §7(j) and keeping Slot inventory accurate to avoid double-bookings.
GameOn does not require any exclusivity from the Partner in respect of the Venue, save where the parties have separately agreed to a category-specific arrangement (e.g., tournament-specific exclusivity) in writing.
Penalties for Service Failures
To preserve User trust in the Platform, the following service-failure penalties may apply at GameOn’s discretion. Penalties are deducted from the Partner Payout. GameOn shall communicate any deduction or penalty in writing to the Partner through the partner dashboard.
| Service Failure | Indicative Consequence |
|---|---|
| Venue closed without notice for a confirmed Booking | Full Booking Value refund to User funded by GameOn; corresponding deduction from Partner Payout for the relevant Booking; warning. |
| Partner cancellation within 24 hours of Slot (no fault of User) | Full refund to User; no Partner Payout for that Booking; warning. |
| More than 3 Partner-initiated cancellations in any rolling 30 days | Temporary Suspension under §16 pending review. |
| Substantiated User complaint of unsafe / unhygienic Venue | Pause of listing until remedied; refund of affected Booking. |
| Anti-Circumvention breach (taking User off-Platform) | Termination under §16; recovery of Booking Values diverted. |
| Repeated fake or misleading listings | Termination under §16. |
| Use of User data outside §10.1 | Termination under §16 + reporting to authorities where applicable. |
Liability & Indemnification
14.1 Partner’s Liability
The Partner is solely responsible for all activities at and at the Venue, including the safety, supervision, conduct, and welfare of Users and other persons present. The Partner shall:
- Be solely liable for any injury, loss, damage, or harm suffered by a User at the Venue, save to the extent caused by GameOn’s negligence;
- Be solely liable for any non-compliance with Applicable Law in respect of the Venue;
14.2 GameOn’s Liability Limit
To the maximum extent permitted by Applicable Law:
- The Platform and Services are provided "as is" and "as available", without warranties of any kind, express or implied;
- GameOn shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of the Agreement;
- GameOn’s aggregate liability to the Partner in any twelve-month period shall not exceed the higher of (i) the total commission fees actually paid by the Partner to GameOn in that period, or (ii) ₹50,000 (Indian Rupees Fifty Thousand).
15. Indemnification Obligations
The Partner shall defend, indemnify, and hold harmless GameOn, its affiliates, directors, employees, contractors, and agents from and against any and all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
Term, Suspension & Termination
16.1 Term
The Agreement commences on the date the Partner accepts these Partner Terms and the Partner Onboarding Form, and continues with no minimum lock-in period, until terminated in accordance with this §16.
16.2 Termination by Partner
The Partner may terminate the Agreement at any time by giving GameOn at least 14 days’ prior written notice (by email to support@gameon-india.com or via the partner dashboard). During the notice period:
- All Bookings already confirmed for dates after the termination date shall be honoured by the Partner;
- GameOn shall not accept new Bookings for the Venue for dates after the termination effective date;
- All settlements due to the Partner shall be paid in accordance with the Commercial Schedule on the next applicable settlement cycle;
- The Anti-Circumvention obligation in §7(j) shall continue for the duration specified in that clause.
16.3 Termination by GameOn
GameOn may terminate the Agreement immediately or on notice in the following circumstances:
- a. The Partner commits a material breach that is not cured within 7 days;
- b. The Partner commits any breach incapable of cure (e.g., serious safety incident, fraud, Anti-Circumvention);
- c. The Partner becomes insolvent or wound up;
- d. KYC misrepresentations;
- e. Repeated booking cancellations or failure to honour confirmed bookings;
- f. Unlawful use of the Platform;
- g. Regulatory requirement;
- h. Without cause, on 30 days’ prior written notice.
16.4 Suspension
GameOn may temporarily suspend the Partner’s listing where a User complaint is under investigation, payment dispute is pending, risk of harm to Users exists, or where required by law.
16.5 Effects of Termination
Upon termination of the Agreement:
- The Partner’s Venue shall be removed from the Platform;
- All Bookings confirmed for dates prior to or on the termination effective date shall be honoured;
- Accrued payout after deductions will be settled on the next cycle;
- Survival: Clauses like §7(j) (Anti-Circumvention), §10 (Confidentiality), §11 (IP), §14 (Liability), §15 (Indemnification) survive.
Force Majeure
Neither party shall be liable for any delay or failure to perform under the Agreement to the extent such delay or failure is caused by events beyond reasonable control, including acts of God, pandemics, epidemics, government action, war, terrorism, civil unrest, riots, floods, fires, earthquakes, cyclones, severe weather, internet or telecommunications outages, payment-gateway failures, or any other force-majeure event.
The affected party shall notify the other promptly. If a force-majeure event continues for more than 30 days, either party may terminate the Agreement on notice without liability.
Grievance Officer & Customer Support
In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer of GameOn are:
The Grievance Officer will acknowledge a complaint within 48 hours of receipt and resolve it within 15 days (or such other period as is required by applicable rules).
Notices & Governing Law
19. Notices
Any notice under the Agreement shall be in writing and shall be sent to GameOn by email to support@gameon-india.com or by post to the registered office. Notices to the Partner will be sent to their registered email or via the partner dashboard.
20. Governing Law & Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the Republic of India.
- •Amicable Resolution: The parties shall first attempt in good faith to resolve any dispute amicably through written notice to the Grievance Officer.
- •Arbitration / Courts: If not resolved within 30 days, either party may submit to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, India; or by mutual written consent, refer the dispute to arbitration before a sole arbitrator under the Arbitration and Conciliation Act, 1996 in Ghaziabad.
General Provisions
These Partner Terms constitute the entire agreement between the parties in respect of the Partner’s listing and operations on the Platform, and supersede all prior communications, representations, and agreements (oral or written) on the same subject.
In the event of a conflict, the order of precedence is: (i) Commercial Schedule, (ii) Partner Onboarding Form, (iii) these Partner Terms, (iv) Privacy Policy.
GameOn may amend these Partner Terms from time to time. The Partner will be notified of material amendments through the dashboard or email at least 14 days before they take effect. Continued use constitutes acceptance.
If any provision is invalid or unenforceable, the remaining provisions continue in full force. No failure or delay in exercising any right constitutes a waiver.
The Partner may not assign this Agreement without GameOn's written consent. GameOn may assign it to an affiliate or successor on written notice.
Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship.
This Agreement may be entered into electronically (including by ticking a box on the partner dashboard). Electronic signatures have the same legal effect as physical signatures.
Contact & Acceptance
For all queries related to these Partner Terms or your listing, please contact us through the following channels: